Response
Email firstSupport stays human, traceable, and easy to route.Support
Need help with Sovio?
We can help with account access, app issues, privacy requests, subscription status questions, and safety reports. Support is handled by email so requests stay clear, private, and easy to follow up on.
Contact
Include the email tied to your Sovio account, the device or browser you are using, and a short description of what happened. Do not send passwords, payment-card numbers, or private keys.
Privacy
VerifiedExport and deletion requests route through signed-in flows.Safety
EscalatedReport context belongs in the app, follow-up belongs in support.Account and app help
For login issues, app bugs, notification problems, or general questions, email the support address above.
Export or deletion requests
Signed-in users can submit export and deletion requests from Settings > Privacy in the mobile app or from the web account privacy page.
Safety reports
Use the in-app report flow for messages, threads, or users. For account access or follow-up on a report, email support.