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Terms of Service

Effective date: [EFFECTIVE_DATE]  ·  Last updated: [LAST_UPDATED_DATE]

These Terms of Service (“Terms”) govern your access to and use of the Sovio application, website, and related services (collectively, the “Service”), operated by [COMPANY_LEGAL_NAME], a company organized under the laws of [STATE_OF_INCORPORATION] (“Sovio,” “we,” “us,” or “our”). By using the Service, you agree to these Terms.

1. Acceptance of Terms

By creating an account, installing our mobile app, or otherwise using the Service, you confirm that you are at least [MINIMUM_AGE] years old and that you have the legal capacity to enter into a binding agreement in your jurisdiction. If you do not agree to these Terms, do not use the Service.

We may update these Terms from time to time. If we make material changes, we will provide notice via [NOTICE_METHOD] at least [NOTICE_PERIOD_DAYS] days in advance. Continued use after changes take effect constitutes acceptance.

2. Your Account

To use most features you must create an account. You agree to provide accurate information, keep your credentials confidential, and notify us immediately at [SECURITY_CONTACT_EMAIL] if you suspect unauthorized access. You are responsible for all activity that occurs under your account.

You may close your account at any time by following the process described in [ACCOUNT_CLOSURE_SECTION_REFERENCE]. Closing your account does not immediately erase all data; see our Privacy Policy and the data retention section below.

3. Acceptable Use

You agree not to, and not to permit others to:

  • Use the Service in any way that violates applicable law or the rights of others.
  • Harass, abuse, threaten, or defame any person, or use the Service to send spam, phishing attempts, or unsolicited commercial communications.
  • Attempt to probe, scan, reverse-engineer, or compromise the security of the Service, our infrastructure, or other users’ accounts.
  • Use automated tools to scrape, harvest, or otherwise extract data from the Service without our written consent, except as permitted by a published API.
  • Upload or transmit malware, or content that infringes intellectual property rights, is unlawful, or violates the privacy or publicity rights of others.
  • Use the Service to build a competing product or to train machine-learning models without a separate written agreement.
  • Engage in any conduct prohibited by [JURISDICTION_SPECIFIC_RESTRICTIONS].

We may suspend or terminate accounts that, in our reasonable judgment, violate this section. Egregious or repeated violations may result in permanent bans.

4. Your Content

You retain ownership of content you submit, upload, or create through the Service (“User Content”). By submitting User Content, you grant Sovio a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and process your content for the sole purpose of operating, improving, and supporting the Service. This license ends when you delete the content or close your account, except where we must retain copies to comply with law or resolve disputes. See [LICENSE_SCOPE_CLARIFICATION] for additional limitations.

You are solely responsible for your User Content and for any consequences of sharing it. You represent that you have all rights necessary to grant the license above.

5. AI-Generated Content Disclosure

The Service uses large language models and other machine-learning systems to generate suggestions, message drafts, plans, and summaries (“AI Output”). AI Output is generated probabilistically. It may be inaccurate, incomplete, biased, or inappropriate for your situation. You are responsible for reviewing AI Output before sending, acting on, or otherwise relying on it.

We route prompts and context to third-party AI providers listed in our Privacy Policy. We do not guarantee that AI Output is unique, original, or non-infringing. Do not use the Service to generate content that is illegal, harmful, or prohibited under [AI_USE_POLICY_REFERENCE].

You may not use AI Output in a way that misrepresents its origin in contexts where that misrepresentation would be misleading or unlawful (for example, [AI_DISCLOSURE_CONTEXTS]).

6. Subscriptions, Payments, and Refunds

Some features require a paid subscription. Pricing, billing cycle, and included usage limits are described at [PRICING_PAGE_URL]. By purchasing a subscription, you authorize us and our payment processor, [PAYMENT_PROCESSOR_NAME], to charge the payment method you provide on a recurring basis until you cancel.

Subscriptions auto-renew at the then-current rate unless you cancel at least [CANCELLATION_NOTICE_PERIOD] before the renewal date. You can manage or cancel your subscription through [BILLING_PORTAL_LOCATION].

Refund policy: [REFUND_POLICY_SUMMARY]. Nothing in this section limits any non-waivable statutory rights (for example, consumer-protection rights under [CONSUMER_LAW_REFERENCE]).

Taxes: prices do not include taxes unless stated. You are responsible for any applicable sales, use, VAT, GST, or similar taxes.

7. Third-Party Services and Integrations

The Service may integrate with third-party platforms (for example, calendar providers, messaging platforms, or identity providers). Your use of those platforms is governed by their own terms. We are not responsible for third-party services. If a third-party service changes its API or terms, we may modify or discontinue the corresponding feature.

8. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or if your continued use poses a risk to other users or to the Service. You may stop using the Service at any time.

Upon termination, sections of these Terms that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

9. Intellectual Property

The Service, including its software, design, and trademarks, is owned by Sovio or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes, subject to these Terms.

Feedback you provide about the Service may be used by us without obligation, unless you mark it as confidential when you submit it.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In those jurisdictions, our liability is limited to the maximum extent permitted. See [JURISDICTION_SPECIFIC_WARRANTY_CARVE_OUTS].

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOVIO AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) [LIABILITY_CAP_AMOUNT] OR (B) THE AMOUNT YOU PAID US IN THE [LIABILITY_CAP_WINDOW] PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Sovio and its affiliates from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of (a) your User Content, (b) your violation of these Terms, (c) your violation of applicable law, or (d) your infringement of any third party’s rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of [GOVERNING_LAW_JURISDICTION], without regard to its conflict-of-law rules. Any dispute will be resolved in the courts located in [EXCLUSIVE_VENUE], unless [ARBITRATION_OR_CLASS_ACTION_WAIVER_CLAUSE] applies.

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with mandatory local protections, nothing in this section limits your right to bring proceedings in your local courts.

14. Changes to the Service

We may add, modify, or discontinue features at any time. We will provide reasonable notice for material changes that adversely affect paying users, consistent with [SERVICE_CHANGE_POLICY_REFERENCE].

15. Miscellaneous

These Terms, together with our Privacy Policy and any other policies referenced here, are the entire agreement between you and Sovio regarding the Service. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

Questions about these Terms should be directed to [LEGAL_CONTACT_EMAIL] or by mail to [COMPANY_LEGAL_NAME], [COMPANY_MAILING_ADDRESS].

This page summarizes customer-facing legal information for Sovio. Contact support for account, privacy, or safety questions.